Returns & Exchanges
At MoNa The Label, we want you to love your pieces; if they aren't quite right, we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. We strive to make the process as seamless as the silhouettes we create.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn garments in their original packaging, ensuring all MoNa The Label hangtags and security seals remain intact.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing