Frequently Asked Questions
Everything you need to know about shopping with MoNa The Label
What is MoNa The Label's shipping policy?
We offer standard and express shipping worldwide. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. To initiate a return, please visit our online portal and follow the step-by-step instructions.
How do I find my correct size?
Since our silhouettes vary, we provide a detailed size guide on each product page. We recommend measuring yourself and comparing it to our size chart to ensure the perfect fit.
Are your materials sustainably sourced?
At MoNa The Label, we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing practices and are constantly working to increase the percentage of organic and recycled fibers in our collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Can I cancel or modify my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.